A huge part of business success today is focused on social media management. Social media is one of the most powerful platforms you can use to boost your brand. However, aside from promoting your brand, these social channels can also help improve your customer service. Keep in mind that customer service is crucial to your …
How to Deal With Negative Comments on Social Media Read More »
The internet is a savage and unforgiving place at times. Social Media Pitfalls Businesses is undoubtedly a double-edged sword for businesses; it certainly has allowed more targeted marketing and better engagement with customers, but it is also known to be volatile. A single negative opinion, for example, stokes the flames of a social media fiasco. …
4 Common Social Media Pitfalls Businesses Should Avoid Read More »
Social media monitoring involves staying on top of what your customers are saying about your business on social media apps, websites, blogs, review sites, and other online platforms. It lets you gain valuable insights, learn more about your competitors, and address concerns before they become serious problems. Time-consuming as it may be, social media monitoring …
5 Benefits of Social Media Monitoring for Your Business Read More »
No matter how big or small your business is, you’ll always benefit from negative facebook reviews. The valuable insight provided by your audience can help you improve your business and lend a unique solution to your customers’ problems. Although praise and positive feedback are indicative that you’re doing something right, negative feedback is equally important. …
4 Ways to Manage Negative Facebook Reviews With Finesse Read More »
A social media crisis is something you should never neglect or overlook. Failing to manage an unexpected situation or prepare for it in the first place can cause your customers, prospects, and even employees to become disloyal to your brand. Worse, it can lead you to get bankrupt or force you to shut down your …
4 Tips for Handling a Social Media Crisis With Grace – Our Guide Read More »
In the time we live in social media monitoring should be a standard for all businesses looking to expand their presence online. Given the prominence of social media and its ability to influence public opinion, this is one of the best tools to utilize to achieve a business’s success. The Importance of Social Media Monitoring …
Why Social Media Monitoring Is Crucial to Your Business Read More »